EXCHANGE POLICY
Clear Policies. Straightforward Answers.
We want you to know what to expect if something isn't right with your order. Our returns and exchange policy explains when an exchange may apply and what information we need to help resolve the issue.
Please review the full policy before placing an order.
AT A GLANCE
EXCHANGE WINDOW
Contact us within 12 hours of receiving the order when an eligible issue is identified.
ELIGIBLE ISSUES
Wrong item/size sent or significant fault or damage attributable to shipping.
PROOF
For damage or product issues, supporting video evidence may be required.
WHEN AN EXCHANGE APPLIES
When Something Isn't Right.
An exchange may be available when the item you received does not match what you ordered or arrives with a significant fault or damage. The issue should be reported within the stated exchange window so it can be reviewed promptly.
01
Wrong Item or Size Sent
An exchange may apply when the item or size supplied is materially different from what was ordered.
02
Significant Fault or Shipping Damage
An exchange may apply when the product arrives with a significant fault or substantial damage that occurred during shipping.
03
Report the Issue Promptly
Eligible issues should be reported within 12 hours of receiving the order so the matter can be reviewed and the next steps explained.
An exchange is not intended for a customer-selected wrong size when the correct item and size were supplied as ordered.
NOT COVERED
When an Exchange Isn't Available.
Not every situation qualifies for an exchange. The following examples help clarify the difference between an eligible product issue and a change of preference after purchase.
When an issue is reported, the order details and supporting information may be reviewed before an exchange is approved.
Wrong Size Chosen by the Customer
An exchange does not apply when the size supplied matches the size selected in the order but the customer later decides a different size was needed.
Change of Mind
An exchange is not intended for a personal preference change when the correct product was supplied and it is free from an eligible fault or shipping damage.
Normal Wear or Use
Signs that result from normal use, handling, or expected changes in the appearance of leather are not automatically considered product faults.
Condition Outside the Policy
An exchange may not apply when the item does not meet the required condition or when the issue falls outside the situations covered by the exchange policy.
HOW TO REQUEST AN EXCHANGE
A Simple Process to Get Started.
If you believe your order qualifies for an exchange, contact us promptly and provide the information needed for us to review the issue.
REPORT PROMPTLY
12
HOURS
Eligible issues should be reported within 12 hours of receiving the order.
01
Contact Us
Tell us what happened and identify the order you're contacting us about.
02
Provide the Details
Include your order information and explain how the item received differs from what was ordered or what issue was found.
03
Share Supporting Proof
For product faults or shipping damage, photos or video evidence may be requested so the issue can be reviewed.
04
Review & Next Steps
We'll review the information provided and explain the next step based on the applicable exchange policy.
Please keep the original packaging where possible and avoid using or alteringthe product beyond a light try-on when reporting an eligible issue.
NEED HELP WITH AN EXCHANGE?
Let's Get It Resolved.
Have a question about an exchange or need help with an order issue? Send us the details and our support team can guide you through the next step.